Complaints Page

It is, of course, unpleasant if you have a complaint about our products and/or services. We would like to help you further and offer a satisfactory solution. You can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our employees in the complaints department will review the complaint
and try to resolve it to everyone's satisfaction.

Upon receipt of your complaint, you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt; should it take more time, we will inform you accordingly.
If you do not find this satisfactory, you can also always contact the mediation department of the Webshop Trustmark Foundation, with which we are affiliated. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/